Applies to: Reolink cameras that can work with Google home

If you failed to enable smart home skill for your camera on Reolink App, please follow the instructions below to troubleshoot according to the error message you got.

Cause 1. The Camera is not Listed in Smart Home Page.

Solution:

1. Your model doesn't support Smart Home.

Below are the models and versions of the cameras that support Google Home and Amazon Alexa.

 Camera Type Supported Models
Battery-powered camera Argus 2; Argus Eco; Argus Pro; Argus PT; Argus 3, Argus 3 Pro, Argus 2E, Argus PT 2K
E series and Reolink Lumus E1, E1 pro, E1 zoom, E1 Outdoor, Reolink Lumus
POE camera IP cameras with hardware IPC_513, 515 and 523128
WiFi camera IP cameras with hardware IPC_513, 515, and 523128

2.  The firmware of your camera is not supported.

Please upgrade your camera to the latest version.

 

Cause 2. Error Message "Failed to Set Up".

Solution: 

1. Check whether the camera is connected to the Internet by accessing the camera via 3/4G on the phone. Only when it has internet can it be linked to Smart Home.

Note: if the camera cannot be accessed via 3/4G, please troubleshoot here.

2. Check whether your phone has internet access. Please change a different network on the phone to try.

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Cause 3. Error message: Operation failed. Bind error! Please Contact Customer Support.

Solution:

1. Check whether the camera has ever been bound to another account. If so, please log into another account and delete the camera from App to unbind it.

2. Contact Reolink support with the camera UID and your Reolink account.

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Cause 4. Error message: Operation failed. Device is bound to another account.

Solution:

1. Check whether the camera has ever been bound to another account. If so, please log into another account and delete the camera from App to unbind it.

2. Contact Reolink support with the camera UID and your Reolink account.

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