Reolink offers a 2-year warranty on its products under Reolink Warranty Policy, and you may apply for a replacement for Reolink products under several conditions.
Please refer to the table below for the replacement conditions and the corresponding freight responsibility.
Note: Replacement only applies to the orders placed on the Reolink website.
If your order is under the policy above, please follow the steps below for processing.
Step 1: Contact Reolink for request and authorization
Send an email to support@reolink.com with the following information:
- Order ID:
- Model No.:
- Return Quantity:
- UID:
- Brief Description of the Problem:
Step 2: Get the return address and RMA No. from Reolink
Reolink customer support team will offer you the shipping address and RMA# (Return Merchandise Authorization) after authorization within 2 business days upon your request.
Step 3: Prepare your package for return
Pack your items carefully, insert all paperwork that was included during your request of return from the Online Returns Center, and attach your RMA# to the package.
Note: If you don't have the original product packaging, please use a sturdy box and padding such as packing bubbles or newspaper to pack the products.
Step 4: Ship your return and update the tracking information
After you ship out the package, please update the tracking no. and tracking link.
Step 5: Get shipping update and tracking no.
After your package arrives in the warehouse, the Reolink customer support team will ship out the replacement and update the tracking no. within 3 business days.
Note: If your order was placed on other sales platforms, such as Amazon, eBay, Aliexpress, Indiegogo, and Catch of the day, please contact the Reolink service team for processing.